Here at SEVEN® haircare online, we work hard to provide you with the highest quality products and service. We appreciate your business and want you to feel fully satisfied with your purchase.
If for any reason you are not completely satisfied with a product, you may exchange or return it for online store credit within 60 days of purchase with your original receipt. We cannot accept returns on overly used products. Shipping and handling are not included in refunds.
Important notice: Items purchased through 7haircare.com must be returned using the following instructions. They may not be returned in salon. Conversely, any SEVEN® haircare product purchased in a salon must be returned to the same location purchase was made.
How do I return my products?
Didn’t love it as much as you thought you would? Let’s fix that! We are happy to take your returned product in exchange for store credit. Here’s how it works:
- Email us at email@example.com with your return request.
- Make a copy of your original invoice or packing slip and write a note on it about what is being returned and why.
- Pack your items carefully, include the original invoice or packing slip in your order
- Address your package to: SEVEN RETURNS, 8641 S. 212th Street, Kent, WA 98031
- Ship package using shipping company* and method of your choice.
- Upon arrival and processing, you’ll receive an email confirmation.
- Your account will be credited for the return
Please note that 7haircare.com does not currently provide refund for return shipment charges except in the case of damage, defect or incorrect shipment.
*We strongly suggest shipping by insured, secure method (ie FedEx Ground, USPS insured or UPS) to ensure prompt, trackable delivery.
Should I send by ground or by air?
Due to U.S. Department of Transportation/FedEx shipping regulations, the following products are required to ship by ground within the United States:
DRY SHAMPOO spray
If your return contains one of these products, the entire shipment must ship by ground.
Can I get a refund for my shipping?
Shipping refunds for returned products are not available.
In the case of product defects, damage, or errors in shipment, you may request a prepaid FedEx Ground return label.
In the case of product defects, damage, or errors in shipment, please contact us immediately at firstname.lastname@example.org for assistance.
How do I use my account credit?
After your returned product has been received and processed, you will be sent an email with a unique credit code. Simply enter this code upon check out to use your store credit.
Important tip: When you receive your credit code by email, please save it. You will need to enter the code upon checkout in order to use it. If you have an account on 7haircare.com, you will also have access to your unique credit code there.
I lost my credit code. What should I do?
Give us a shout. email@example.com. We’ll fix that for you.
Can I use my account credit on more than one purchase?
Yes! You can use the same credit code on multiple purchases until the store credit has been completely used.
Example: You have a $40 store credit. You make a $28 purchase using your unique credit code. You have $12 remaining in store credit available to you when using the same unique credit code next time you shop!
Can I track my store credit in my account?
Yes! If you have signed up for an account at 7haircare.com prior to making your return, you may sign into it to find your unique credit code and the amount of store credit you have on hand.
How do I exchange products?
We strive to make sure products arrive to you safe and sound, but accidents do sometimes happen. If your product arrived damaged, had a defect of some kind or the wrong thing got shipped, we want to correct that right away. Please follow the steps below to get good hair on the way.
Make sure to keep the shipping box, packing materials and the damaged items.
- Contact us at firstname.lastname@example.org. For speedy service, please provide the order number (you can find this on your invoice, in the emails we sent upon order and shipment, and by signing in to your account) along with your email address and phone number.
- In the case of product defects, damage, or errors in shipment, you will be emailed a FedEx Ground shipping label to make the return shipment.
- Make a copy of the invoice or packing list and write a note on it about what is being exchanged and why.
- Pack your items carefully, include the original invoice or packing list in your order.
- Address package to SEVEN RETURNS, 8641 S. 212th Street, Kent, WA 98031
- Ship package using FedEx Ground.
Upon arrival and processing, you’ll receive an email confirmation including a tracking number for your new shipment.
How quickly will you process my return or exchange?
As promptly as we can! Most returns are processed 3-5 days within receipt.
Exchanges can take a little longer. They are usually processed within 7-10 business days of receipt and are shipped via by FedEx Ground. For information on FedEx Ground shipment, please see our Shipment Information page.
An email will be sent to you to confirm the receipt and processing of your return or exchange request.
Please note: Only products purchased at 7haircare.com may be returned for credit or exchanged.
I’ve got more questions.
We’ve got answers! Please contact us at email@example.com. Please provide the order number (you can find this on your invoice, in the emails we sent upon order and shipment, and by signing in to your account).